Seven Eleven Operations Manual
Oh Thank Heaven for 7-Eleven!® A success story fueled by customers’ needs “Give the customers what they want, when and where they want it.” Joe C. Thompson Jr.
7-eleven Operations Management
7‑Eleven Founder The 7‑Eleven brand is known and loved around the world, and our iconic products are a big part of the American culture. And although we’ve grown significantly over the years, our focus stays fixed on making life easier for customers. This simple idea is the reason we’re the marketplace leader. It’s also why our customers, employees, Franchisees and community leaders are proud to be part of the 7‑Eleven story. We Will From our humble beginning as the world’s first convenience store, 7‑Eleven continues its pursuit of innovative ways to cater to a new, digital-savvy generation of shoppers. As technology redefines how customers shop, we make sure to remain two steps ahead.
At 7‑Eleven, we are customer-obsessed. We always poll customers to ensure we are bringing them solutions that they can’t even imagine.
From offering convenient and user-friendly technology that earns our customers free products to having an ice-cold SLURPEE ® drink delivered straight to their door, we are the leader in convenience and we constantly put our customers at the center of design and development. We Are It’s no secret: customers are starved for time as our world becomes increasingly connected and on the go. Our digital team strives to be at the forefront of innovation, providing effortless and convenient solutions for our customers’ needs before they even know to ask for them. We are committed to developing experiences of the future by bringing our stores to our customers wherever they are and whenever they need us. We are continuing our long-standing legacy of innovation through software and technology enhancements. We are transforming our business, one digital initiative at a time. We are redefining convenience.
The best kind of neighbor Convenience may be our focus, but serving is our business. And that business extends beyond our stores into the communities where our customers, employees and Franchisees live, work and play. Being a great neighbor is all about investing and getting involved.
It’s also about responsibility, which is one of our key business principals. That’s why we put such a focus on serving people, improving our products and protecting the planet. 7‑Eleven is proud to set the standard for responsible retailing in the convenience industry. The Store Support Center: the engine behind our stores If our stores are the fuel for busy communities, then our Store Support Center is the fuel for our stores. This is where the innovating, strategizing, forecasting, training and troubleshooting take place. From operations management and logistics to real estate, IT and human resources, our Store Support Center teams work hard to further our mission of convenience, not only for customers, but also for our Franchisees, employees and the communities we serve. Joe DePinto is the President and CEO of 7‑Eleven, Inc.
And leads the premier company in convenience retailing. Globally, there are more than 62,000 7‑Eleven stores of which some 10,940 stores are in North America. Before being appointed Chief Executive of 7‑Eleven, Inc. In 2005, DePinto was President of GameStop Corporation. He has also held executive positions at PepsiCo, Inc. And Thornton Oil Corporation. DePinto is currently a Board Director of 7‑Eleven, Inc., Seven & i Holdings Co., Ltd.
(TYO: 3382), and is the Chairman of the Board of Brinker International (NYSE: EAT). He also serves on the Board of the Business Executives for National Security, the Johnny Mac Soldiers Fund, the Southwestern Medical Foundation and the Dallas Citizens Council. Additionally, DePinto is a Council member of the George W. Bush Presidential Center Military Service Initiative, the Kellogg School of Management Global Advisory Board, and the Dallas Stars Ownership Advisory Group. A native of Chicago, Illinois, DePinto earned a bachelor’s degree in Engineering Management from the United States Military Academy at West Point and a Master of Business Administration from the Kellogg School of Management at Northwestern University.
Ken Wakabayashi is the Senior Vice President of International and Strategic Planning for 7‑Eleven, Inc. And also serves as the Executive Officer at Seven-Eleven Japan Co., Ltd. He is a member of the Executive Committee for both SEI and SEJ. Wakabayashi began his career with Seven-Eleven Japan in 1994 and held positions in Operations and Corporate Planning before transitioning to Ito-Yokado Co., Ltd. In Overseas Finance in 2002. In 2004, Wakabayashi moved from Tokyo to Dallas and joined 7‑Eleven, Inc. As Director, Operations Support and was promoted to Vice President, Operations Support in 2006.
After serving in a variety of leadership roles at 7‑Eleven, Inc., Wakabayashi went to Japan in 2014 for a one year assignment at Seven-Eleven Japan and returned to 7‑Eleven, Inc. In 2015 as the Senior Vice President of Planning.
Wakabayashi has a Bachelor of Business Administration degree from the University of Montevallo where he graduated Cum Laude in 1994. He lives in Coppell, Texas with his wife Harumi and daughter Koharu. Stan Reynolds is Executive Vice President, Chief Financial Officer & Chief Administrative Officer for 7‑Eleven, Inc. He is responsible for the company’s Finance, Planning, Development, and Information Technology functions. Reynolds joined the company as Manager of Corporate Finance in 1997 and was named Assistant Treasurer in 2000. He was promoted to Vice President and Treasurer in 2001, added responsibility for strategic planning in 2005, and was named CFO later that year.
In 2016, Reynolds assumed the additional role of Chief Administrative Officer. Prior to joining 7‑Eleven, Reynolds was Vice President in Corporate Banking at NationsBank and previously worked as a Staff Accountant at Ernst & Whinney. Reynolds was appointed to the Board of Directors of The Children’s Place, Inc.
In November, 2014. He is a Certified Public Accountant and maintains professional memberships with Finance Executives International and the Association for Finance Professionals. Reynolds earned a MBA in finance from Vanderbilt University and a bachelor’s degree with summa cum laude honors from Henderson State University.
Chris Tanco is the Executive Vice-President and Chief Operating Officer for 7‑Eleven, Inc. He leads all aspects of operations for 7‑Eleven’s stores and has the following functions reporting to him: Field Operations, Operations Support, Fuels, Franchising, and Canada Business Unit. He continues to serve on the board of 7‑Eleven Mexico and represents 7‑Eleven, Inc.’s joint-venture interests there. He is also a member of 7‑Eleven’s Executive Committee. Previously, Tanco was as an Executive Vice-President and led 7‑Eleven’s International business that included the company’s global portfolio of more than 30,000 licensed, franchised and joint-venture stores operating in 18 countries. Before joining 7‑Eleven, Tanco was the Chief Franchise Officer for Pizza Hut.
With nearly 20 years of experience, he served in various operations, international, general management, and franchise leadership roles with Yum Brands. Prior to Yum, Tanco was a successful entrepreneur in the Philippines. Tanco holds a Bachelor’s degree from the Ateneo de Manila University and a Master’s degree from the University of Virginia Darden Business School. Tanco speaks four languages and has lived and worked on several continents. He serves on the boards of Catholic Charities of Dallas, 7‑Eleven Mexico, and Max’s Group Inc., the largest casual dining publicly traded firm in the Philippines. Gurmeet Singh is the Senior Vice President, Chief Digital Officer and Chief Information Officer at 7‑Eleven, Inc. Singh leads Digital and Technology Transformation at 7‑Eleven, Inc.
In his role at 7‑Eleven, he is responsible for Digital Product Management, Big Data, Digital User Experience, Digital Partnerships, Digital Marketing, Digital Technology, Enterprise Technology and R&D. Singh has successfully led digital transformation at various companies.
Most recently he established and directed digital consumer business at Capital One, where he grew the digital consumer business three times in less than two years, secured three patents as well as developed numerous “firsts” in the industry. Other experience includes leadership roles in payments and software at Intuit, leading Digital at FedEx and McKinsey & Company. Singh earned his PhD from Rice University and received his undergraduate degree from the prestigious Indian Institute of Technology inKanpur, India. He lives in Dallas, Texas, has traveled to 30 countries and loves learning about new languages and cultures. Rankin Gasaway is senior vice president, general counsel and secretary for 7‑Eleven, Inc. He leads the company’s legal, government affairs, compliance and asset protection teams. Prior to his appointment by Joe DePinto, president and CEO of 7‑Eleven, Inc., Rankin served as vice president and deputy general counsel for 7‑Eleven.
In this capacity, he was responsible for all legal support for human resources, merchandising, logistics, information systems, trademarks, environmental and general corporate matters. Rankin is a 25-year veteran of 7‑Eleven and has handled a variety of corporate matters during his tenure with the company. He joined 7‑Eleven in December 1991 and served as senior counsel with primary responsibility for litigation and employment law. Rankin began his career as an associate at Gardere & Wynne. He holds a bachelor's degree in government and law from the University of Texas, and earned a juris doctorate from Texas Tech University School of Law. Scott Hintz is the Senior Vice President of Human Resources for 7‑Eleven, Inc.
He leads 7‑Eleven’s talent strategy including talent acquisition, talent management, training & development, total rewards, and employee relations. He is also a member of 7‑Eleven’s Executive Committee. Scott has over 20 years of experience in compensation, benefits, international and HR business partner roles for industry leading companies including Atlantic Richfield (ARCO), Sabre, Essilor of America, and Maxus Energy.
He joined 7‑Eleven in 2005 and has served in a variety of leadership roles. Scott has an extensive background in executive compensation working closely with Compensation Committees and Boards of Directors. Scott has a BA in economics from DePauw University and an MBA from the University of Illinois. He lives in Dallas, Texas with his wife Lee and their three children.